Return Policy

Return Policy & Procedure

Product Sold

Upon our receipt of the returned product, we will replace or exchange the product or issue you a refund in the form of your original payment. Any defective, incorrect, or damaged item may be returned within 30 days of receipt via the U.S. Postal Service. We will gladly ship a replacement and reimburse you for your return postage. (International Customers: Please contact us before returning any product.)

Ship your return to:

Shepherd Church
Attention: Lift Up Jesus
19700 Rinaldi St.
Porter Ranch, CA. 91326

(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)

When returning items:

  • If you still have your invoice, please include in your package. If you do not have your invoice, please write your name, order information, along with why you are returning the item (return/refund, return/exchange, defective, etc.
  • Please allow 1-3 weeks for the return to be received and processed.
  • If you have any questions about your return, please e-mail our Customer Service Department at or call us at 818.831.9333 ext.124.